There are many reasons you may be having buffering problems, but hopefully the following steps will help limit the buffering for you.
The first thing you should always do if you have any issues is clear the app and storage cache. This can be done through your device settings. Then log out and back in.
You should also unplug your device, modem and router, waiting approx. 5 minutes before plugging them back in. Plug in modem 1st, wait until all the lights are as they should be. Next plug in router and let it cycle through and boot up then plug in device.
If the above solutions don't work, continue on...
Your internet connection
Many people say “but I have xx Mbps, it shouldn’t buffer”. What you pay for and what you get can sometimes be two different things. The best thing to do is run a speed test on your device your streaming from. Netflix offers a universal speed test at https://fast.com/. We recommend a minimum of 25 mbs and the connection needs to remain steady, with little fluctuation.
Number of devices
The more devices using the same network as you the less speed you will have. If they are also streaming or downloading this will decrease the speed and share of the network you have. If you are going to stream, try and do it at a time when other devices are either off or not using much bandwidth.
Being on a wireless network can also sometimes cause lesser speeds. Try checking the speed with a device that is connected via Ethernet cable too see if wireless gives different results. If it does, you may need to hook up a wired connection rather than use wireless.
Improve Wi-Fi performance
If speed tests appear to be a lot less than what you are paying for and
+ there is no significant difference between wired and wireless devices
+ there is little chance of other devices affecting the speed
It may be that the signal strength of your Wi-Fi router isn’t the best. There are a few things you can try to help with this:
+ Make sure your router is not positioned near walls, metal objects or other objects that can interfere with Wi-Fi (like microwaves, Bluetooth speakers, cordless phones, wireless door chimes and even baby monitors!)
+ For streaming, try and be in the same room as the router
+ If your router allows it, and most do, change to a different channel, as other Wi-Fi signals from homes near yours may all be using the same channel as you.
+ Again if your router allows it you can change your DNS to 188.8.131.52 a guild can be found at..... https://developers.cloudflare.com/184.108.40.206/setting-up-220.127.116.11/router/
Provider Throttling and Routing
What could also cause buffering is if your ISP throttles speeds to streaming sites. This is one way of them trying to prevent users from being able to stream from these sites, by slowing your speed down so much that you give up. One way to check if this is happening is to download a free VPN app, turn it on, and try streaming again. If there is less buffering, chances are that your ISP is throttling speeds on streaming, and the only options to get around it would be to invest in a good VPN or change providers.
If all else fails to strengthen your Wi-Fi signal it may be that your router is older. In that case you may need to purchase a new router.
While sometimes, yes, we providers do have some issues or server problems, more often than not buffering issues are on the user end due to one of the above situations.
So hopefully everyone will read and use these tips to solve the buffering problems.
Sometimes you might get buffering which can be caused by a few reasons but following this procedure should help with most cases.
- Click On The # dots in Live TV or EPG
- The Click on Refresh Channels, Movies, & Series. This will update all the channel lists. If this doesn't help continue to step 3.
- Choose the channel you want to watch and hold your Select/OK button down until a menu appears
- Then click on VLC Player or MX Player to watch the channel. If that doesn't work the continue to step
- Reboot Modem and/or Router. Unplug the power on each device for a minimum of 30 secs
- If you have a modem and router then plug in the modem first and wait until it is loaded (Usually all the lights are activated). If you have a router then at this point turn it on.
- If none of this helps then place a ticket in our Help Desk
Currently the EPG is not Automatic. You will need to update it on your own
To do this it is easy. You can do this in Live TV or EPG
- Click on the 3 dots in the top right corner.
- Then click on Refresh TV Guide.
If you are getting a 403 or 404 error when logging into your IPTV program, then you are using the wrong Username or Password. Both of them are case sensative.
Check the logins again that were sent to you or in your subscription to verify
Subtitles are available only if the channel has CC attached to it.
You can turn them on or off in the configuration
Under General Settings
You can uncheck/check subtitles
When you first pay for the service it will take a bit of time to get your logins for the TeeVee. You must also know that your logins for the website ARE DIFFERENT from the TeeVee Program
If you need to find your logins, it is really easy:
- Click on My Plan
- Scroll down to IPTV Login
- Here you will find your login credentials
We don't offer refunds for service!!
If you are having an issue then please submit a ticket under our help desk. If we find there is nothing we can do to solve an issue we might refund either a full or partial refund depending on circumstances.
We have decided to implement a referral program for all of you. When you refer a friend to our site, you will be rewarded. Here is how it will work:
For every person you refer to sign up for our service, you will recieve 1 credit. I.E. - A friend signs up for a paid service subscription (not a free trial) you get 1 referral credit
For EVERY 5 Credits you get we will add 1 month on to your subscription!!!!
To get your credit, You just need to ask the people you send to Give the name you signed up with on their sign up page.
Once we recieve the the payment, we will add the credit to your profile which you can find once you login under My Plans.
You will not be able to renew your subscription until 5 days before the end of your plan. You will recieve emails reminding you to renew starting at that time.
To renew you can either follow the link in the email or click on My Plan / Renew Subscription.